Human Resources & Talent

No reviewed outcome evidence is attached to this theme. That is a gap in review, not evidence of no activity.

• Erica for Employees IT and HR supportBank of AmericaEmployees retrieve technology support and benefits/payroll information.Scaled · reported stage
• The Academy conversation simulation coachingBank of AmericaAI simulations provide practice and feedback for client conversations.Scaled · reported stage
• Skills matching for employee opportunitiesMastercardAI recommends projects, roles, mentoring and learning opportunities using employees' existing and desired skills.Scaled · reported stage
• Generative AI performance goals and feedbackStandard CharteredStandard Chartered deployed generative AI in SuccessFactors to help employees write performance goals and feedback across its workforce.Scaled · reported stage
• AI simulated clients for service trainingABN AMROCustomer-service staff practice with AI-driven virtual clients.Production · reported stage
• Employee access to candidate history and client contextAdeccoAdecco is expanding Coworker to help staff access candidate history and client context through one interface.Production · reported stage
• AIA agency practice with simulated customersAIAGenerative AI simulates customer conversations and scores practice sessions.Production · reported stage
• Allianz Malaysia applicant matching and discoveryAllianzParses CVs, estimates candidate-role match and recommends candidates for recruiters; recruiters configure parameters and retain oversight.Production · reported stage
• Allianz inclusive job-description draftingAllianzRecruiters use AI software to improve wording of job advertisements.Production · reported stage
• AI-based service and sales training simulatorsBank HapoalimHapoalim's 2025 governance report describes AI-based service, sales and written-communication simulators providing personalized learning and ongoing feedback.Production · reported stage
• Chime service interaction quality and coachingChimeChime's AI quality tools review interactions and identify coaching insights; managers retain evaluation responsibility.Production · reported stage
• AI-assisted candidate matching and hiring preparationCitizensCitizens uses candidate matching, conversational AI and generated behavioral interview guides within an integrated recruiting workflow.Production · reported stage
• Personalized employee career recommendations and coachingDBS BankDBS combines iGrow skill-based learning/job recommendations and iCoach personalized GenAI guidance with human career advisers.Production · reported stage
• easyJet predictive standby staffing and crew allocationeasyJeteasyJet uses AI to forecast standby-crew requirements and recommend crew options in its operating control center.Production · reported stage
• Experian AI employee-development coachingExperianExperian's Nadia supports employee goals, development plans and performance discussions, alongside leadership feedback and coaching.Production · reported stage
• Experian skills and internal career matchingExperianExperian says MyCareer offers tailored learning, skills assessments and internal opportunities, with aggregated skills insight for workforce planning.Production · reported stage
• DANA employee and manager HR assistanceFABFAB identifies DANA as its AI HR assistant helping employees and managers navigate HR services.Production · reported stage
• Flex workforce forecasting and schedulingFNBOAI-supported forecasting opens staffing gaps for employees to select flexible schedules.Production · reported stage
• AI-assisted engineering candidate diagnostics assessmentGoldman SachsEngineering applicants may use a constrained AI assistant during software diagnostics assessments.Production · reported stage
• Joule-enabled employee leave and HR self-serviceHR PathHR Path activated Joule for leave requests, job-description drafting and onboarding assistance. Roles and permissions determine visible content; managers can approve leave through its SuccessFactors/Teams integration.Production · reported stage
• AI matching of employees to projects and skill developmentHSBCAI matches skills to internal projects and learning opportunities, supporting workforce insights.Production · reported stage
• AI-based internal job matching and tailored learningKBC GroupKBC describes StiPPLE as an AI-driven talent platform that matches internal jobs to employee profiles and tailors learning to skills and proficiency.Production · reported stage
• AI-supported recruitment assessmentKBC GroupKBC’s 2023 annual report describes an AI-driven recruitment platform with digital candidate tests, reporting that 54% of Belgian new hires used it in 2023.Production · reported stage
• Wealth-adviser conversation simulationOCBCAdvisers rehearse customer conversations; generated feedback supports supervisors' targeted coaching.Production · reported stage
• Jo retrieves governed HR and IT knowledge for employee supportSchneider ElectricSchneider describes replacing its older NLU employee chatbot with a retrieval-augmented GenAI assistant that obtains answers from support knowledge articles. HR and IT teams combined their work to handle employee support queries.Production · reported stage
• Vodafone personalized employee HR supportVodafoneVodafone reports a digital HR agent supplying personalized employee support.Production · reported stage
• Jim recruitment pre-screening and assessmentsDBS BankDBS uses Jim to review resumes, gather pre-screening responses and support candidate assessments. This corrects the baseline's consumer-chatbot description.Pilot · reported stage
• Bank of America AI RecruitingBank of AmericaBank of America applies AI to its talent acquisition process, using machine learning to screen resumes, identify qualified candidates, and reduce bias in hiring. The system helps recruiters focus on high-potential candidates while maintaining diversity and inclusion standards.Not assessed · legacy label
• BlackRock AI Talent AnalyticsBlackRockBlackRock applies AI to workforce analytics and talent management, using machine learning to optimize recruiting, predict attrition, and identify skill gaps across the organization. The system supports data-driven HR decisions and workforce planning initiatives.Not assessed · legacy label