Catalog record · Customer Experience
Stage as of Apr 2, 2018 · historical report, not live reconfirmation.
Keya voice banking
Primary workflow source. A named organization's workflow supported by a reviewed primary source. Stage is reported separately; this label does not establish measured outcomes or independent validation.
Last researched Oct 26, 2026. Source access and reported stage are recorded below; deployment evidence does not establish ROI.
What the research supports
Bilingual voicebot interprets caller intent, automates simple inquiries and routes complex calls.
- Reported stage
- Production
- Technology
- NLP
- Business function
- Front Office
- Impact (legacy label)
- Not labeled
- Catalog date · unconfirmed
- Not reported
- Imported
- Oct 29, 2026
- Last researched
- Oct 26, 2026
Measures & evidence
No quantified measure recorded. This is a gap in the evidence, not a finding of no value.
Documented vendor relationships
No vendor relationship has been linked to this specific workflow in the curated overlay. This does not mean it was built without vendors.
See the company’s documented relationshipsDeployment evidence & limits
Launch release describes available helpline integration. Status as of 2018-04-02.
Stage is as reported in the cited evidence. Current operating status has not been independently reconfirmed; the research date is an editorial review date.
2018 launch evidence; current implementation not reconfirmed.
Recorded dependencies
- Nuance speech recognition and language-understanding technology.
Source register
- Kotak Mahindra Bank launches Keya – the First Voicebot in Indian Bankingkotak.com · opens in a new tab
Kotak Mahindra Bank · issuer · full-text · Published 2018-04-02
Research lanes: asia_pacific_banking · Batch global-discovery-2026-10-26. Coverage and remaining gaps