Catalog record · Customer Experience
Stage as of Jan 29, 2026 · historical report, not live reconfirmation.
Generative AI in-app search
Primary workflow source. A named organization's workflow supported by a reviewed primary source. Stage is reported separately; this label does not establish measured outcomes or independent validation.
Last researched Oct 26, 2026. Source access and reported stage are recorded below; deployment evidence does not establish ROI.
What the research supports
Lloyds reports deploying a more intuitive customer search experience during 2025.
- Reported stage
- Production
- Technology
- GenAI/LLM
- Business function
- Front Office
- Impact (legacy label)
- Not labeled
- Catalog date · unconfirmed
- Not reported
- Imported
- Oct 29, 2026
- Last researched
- Oct 26, 2026
Measures & evidence
No quantified measure recorded. This is a gap in the evidence, not a finding of no value.
Documented vendor relationships
No vendor relationship has been linked to this specific workflow in the curated overlay. This does not mean it was built without vendors.
See the company’s documented relationshipsDeployment evidence & limits
Issuer lists in-app search among GenAI solutions deployed in 2025. Status as of 2026-01-29.
Stage is as reported in the cited evidence. Current operating status has not been independently reconfirmed; the research date is an editorial review date.
Deployment evidence does not establish measured effectiveness or independently validated ROI.
Source register
- Group expects over £100m in value from next-gen AI in 2026lloydsbankinggroup.com · opens in a new tab
Lloyds Banking Group · issuer · full-text · Published 2026-01-29
Research lanes: europe_banking · Batch global-discovery-2026-10-26. Coverage and remaining gaps