Catalog record · Customer Experience
Stage as of source date not established · historical report, not live reconfirmation.
Marina customer assistant
Primary workflow source. A named organization's workflow supported by a reviewed primary source. Stage is reported separately; this label does not establish measured outcomes or independent validation.
Last researched Oct 26, 2026. Source access and reported stage are recorded below; deployment evidence does not establish ROI.
What the research supports
Gemini-based customer assistant answers banking questions using retrieval from bank information.
- Reported stage
- Production
- Technology
- GenAI/LLM
- Business function
- Front Office
- Impact (legacy label)
- Not labeled
- Catalog date · unconfirmed
- Not reported
- Imported
- Oct 29, 2026
- Last researched
- Oct 26, 2026
Measures & evidence
No quantified measure recorded. This is a gap in the evidence, not a finding of no value.
Documented vendor relationships
No vendor relationship has been linked to this specific workflow in the curated overlay. This does not mean it was built without vendors.
See the company’s documented relationshipsDeployment evidence & limits
Vendor case reports deployed customer chatbot. Status date not established.
Stage is as reported in the cited evidence. Current operating status has not been independently reconfirmed; the research date is an editorial review date.
Google case undated; November 2025 bank release corroborates Gemini chatbot but does not name Marina. Specific transactional authority not inferred from vendor phrase 'true transactions'.
Source register
- Hong Leong Bank: Transforming finance with AI workloads on Google Cloudcloud.google.com · opens in a new tab
Google Cloud · vendor-case · full-text · Publication date not recorded
- AI Integration Leads Hong Leong Bank to Three Gold Awards for Customer Experience and Contact Centre Performancehlb.com.my · opens in a new tab
Hong Leong Bank · issuer · full-text · Published 2025-11-03
Research lanes: asia_pacific_banking · Batch global-discovery-2026-10-26. Coverage and remaining gaps