Customer experience · Cited evidence brief
Ambient notes return attention to people
+16.5 pp
change in median consultation share spent on direct care
Phase 4 study; report version 1.3 updated February 11, 2026 (update date, not measurement window)
A study result described by a public body. Read the original for method and limits.
Reported facts · from the source
- Value
- +16.5 pp
- What was measured
- change in median consultation share spent on direct care
- Period
- Phase 4 study; report version 1.3 updated February 11, 2026 (update date, not measurement window)
- Baseline
- Median direct-care share: 70.0% before versus 86.5% with ambient AI.
- Original industry
- Healthcare
- Scope
- Timing subset: 2,095 observations, 104 clinicians and five core sites. Broader study: 17,452 encounters; do not use that broader count as the timing sample.
- Evidence kind
- Public-sector study report
+16.5 pp
change in median consultation share spent on direct care
Phase 4 study; report version 1.3 updated February 11, 2026 (update date, not measurement window)
Scope, baseline & source
- Scope / denominator
- Timing subset: 2,095 observations, 104 clinicians and five core sites. Broader study: 17,452 encounters; do not use that broader count as the timing sample.
- Baseline
- Median direct-care share: 70.0% before versus 86.5% with ambient AI.
- Claim basis
- Public-sector study report
Nonrandomized before-and-after healthcare study. This is a change in consultation time share, not 23.5% more absolute interaction time. There was no significant overall patient-satisfaction change. Neither the effect size nor a satisfaction gain is established for financial services.
Read claim source ↗Measures retain their original currency, scope and period. Capacity, adoption and forecasts are not realized cash savings.
Documented vendor relationships
No vendor relationship has been linked to this specific workflow in the curated overlay. This does not mean it was built without vendors.
What the source reports
The study reports a rise in median consultation time share devoted to direct care from 70.0% to 86.5%, a 16.5 percentage-point change. The timing subset included 2,095 observations from 104 clinicians across five core sites; the broader dataset contained 17,452 encounters.
How to read this number
Nonrandomized before-and-after healthcare study. This is a change in consultation time share, not 23.5% more absolute interaction time. There was no significant overall patient-satisfaction change. Neither the effect size nor a satisfaction gain is established for financial services.
Human controls and constraints
Stated in the source summary or the editorial caveat.
- Nonrandomized pre/post comparison; causal attribution remains limited
- Direct-care share is distinct from absolute time and satisfaction
- Separate FS evaluation, consent and human review required
Brief reviewed Oct 26, 2026 against the primary source above. The review date is separate from the source publication date and measurement period. Not independently audited.